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Melissa Procajlo

Senior Credit Adviser

One of the most enjoyable aspects of Melissa’s job is actually educating her clients – particularly first home buyers to the process – about loans and purchasing property.

Having bought a property herself, Melissa says she can really empathise with the mixture of nerves and excitement that comes with the transaction. Her attention to details, project and communication skills ensures that as much stress is taken out of the process as possible for her clients.

“Clients sometimes say to me, ‘I hope this is not a dump question’ – but no question is dumb! No one takes the time to teach you these things and nothing can really quite prepare you for how complex the process can be. I see it as my job, and my duty, to educate clients so they have the knowledge to make the best decisions.”

Mel has a Bachelor of Business and a Master’s of Business in Marketing. Her previous work experience involved project management and strategic communications across a number of different industries. But, she says, mortgage broking gives her the chance to combine the aspects of these roles that she really loved and use them at a ‘people to people’ level.

“Buying a home or investment is such a ‘life milestone’… it’s just so rewarding to help people do that.”

Her colleagues and clients describe her as hardworking, persistent and dedicated. She’s also incredibly personable.

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